You can find the software serial number on the registration card in your product box. Already Used Hardware / Software Bundles Older Generation TRAKTOR Hardware / Software Bundles You can find the KOMPLETE KONTROL hardware serial number on the registration card that came in the product box or on the bottom of your controller. KOMPLETE KONTROLĪfter registering the KOMPLETE KONTROL hardware, the KOMPLETE KONTROL software is automatically added to your account and the software downloads appear in the Native Access Available / Not installed section. In case you lost the disc sleeve, please contact our Support Team and provide a photo of your invoice. You can find the MASCHINE software serial number on the installation disc's sleeve. MASCHINE MK2 / MASCHINE MIKRO MK2 / MASCHINE STUDIO You can find the MASCHINE hardware serial number on the registration card that came in the product box or on the bottom of your controller. MASCHINE MK3 / MASCHINE JAM / MASCHINE MIKRO MK3Īfter registering your MASCHINE hardware, the MASCHINE software serial number is automatically added to your account and the software downloads appear in the Native Access Available / Not installed section. In case you lost the registration card, please contact our Support Team and provide a photo of your invoice. You can find the hardware serial number on the registration card in your product box.
Newly Purchased Hardware / Software Bundlesįor newly purchased hardware / software bundles, the download will be provided after the hardware and / or software serial numbers have been registered: TRAKTOR Hardware / Software BundleĪfter registering your TRAKTOR hardware, the TRAKTOR software serial number is automatically added to your account and the software downloads appear in the Native Access Available / Not installed section. You can find more information in this article. In case your product is not listed in your account's My Products and Serials section, your purchase might still be under review. If your product is listed, you can start Native Access and install your product from the Available / Not installed section.
If you have not received the confirmation email and your order status is not shown in your order history, please check your account's section My Products and Serials. Newly Purchased Software ProductsĪfter the purchase of a software product in our webshop, you'll receive an order confirmation via email that indicates that you can download the product with Native Access. The same applies to registered NI software bundles like KOMPLETE 14: Native Access will only show the included products, but not the name of the software bundle. You can find them in your NI account's section My Products and Serials. Note: Registered NI hardware products will not appear in Native Access.
This article presents different solutions if your download product is missing in Native Access.
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